Refund and Reprint Policy. Effective date: 21 October 2026. This policy explains when we refund or reprint an order from Kobo Publishing.
Before work begins
If you cancel an order before any work has started, you may request a refund. A processing fee may be deducted to cover payment-processing and administrative costs, which we cannot recover once a payment is made.
Once work has begun
Payments are not refundable once work on your order has started. This includes file checking and approval for a paid order, cover design, interior layout, proofreading, ISBN assignment and printing set-up. These are custom services that cannot be undone or resold.
Printing and physical copies
- Printing is made to order. Once a print run has been set up or started it cannot be refunded.
- If your printed copies arrive damaged, or are misprinted or defective because of our error (for example missing pages, wrong binding or a cover that does not match your approved file), contact us within 7 days of delivery with photos and your invoice number. We will reprint or replace the affected copies at no extra cost.
- We are not responsible for errors in content you approved before printing (for example a typo in your approved file), for small colour differences between a screen and print, or for delivery delays caused by carriers.
Your files and revisions
Problems in the files you uploaded and approved (spelling, layout, images, margins) are not covered by a free reprint. If you want a corrected file printed, it is a new order.
Pre-order store
If a pre-order campaign has not reached its minimum, no copies are printed and readers’ payments are held while the campaign is extended. A reader may ask for a refund of a pre-order that has not yet gone into printing; once printing starts, the rules above apply.
How to request a refund or reprint
Email support@kobopublishing.com or message us on WhatsApp (0808 220 1332) with your name, invoice number and the reason. We aim to respond within 5 business days. Approved refunds are paid to the account or card you paid from.
Chargebacks
If you have a concern about a charge, please contact us first; we want to resolve issues fairly. A chargeback started without contacting us may delay your order.
Contact us
Kobo Publishing · kobopublishing.com · support@kobopublishing.com · WhatsApp or call 0808 220 1332. Order online 24/7.